We know that the initial installation of a system is only part of the picture when it comes to satisfying customers. For this reason, Ingersoll Rand Security Technologies has devoted resources to implementing and training a professional service and maintenance staff to respond to customer needs.

Ingersoll Rand Security Technologies offers comprehensive services ranging from a toll free 24-hour customer hotline to customized preventative maintenance offerings tailored to meet your specific needs. These are only a small part of the services designed meet our full service solutions commitment.

Computerized Service Dispatch System

Ingersoll Rand Security Technologies uses a computerized service dispatch system to record:

All service calls are tracked and monitored for open calls, making a service history available to you at all times.

Response Time

With our quick response time, we can offer faster resolution to your problems:

• Service Agreement customers receive a same-day response for service calls depending on plan selected.
• 24 hour emergency service.
• Primary and back-up on-call technicians.

Technicians

Our qualified service technicians provide you with top-notch professional services. Our technicians:

• Are uniformed and carry Integrated Systems IDs.
• Drive clearly marked Integrated Systems company vehicles.
• Have had criminal background checks.
• Are part of a Drug-Free workplace.
• Have had product training.
• Participate in Integrated Systems continuing education program.

Parts Availability

Each Ingersoll Rand Security Technologies service truck maintains an inventory of parts to reduce the risk of customer wait time pertaining to repairs. Service trucks have an experienced tech support team and are:

• Stocked with the most commonly needed parts.
• Audited quarterly for parts inventory.
• Equipped with fixed cameras.
• Connected to network, software, and computer components support by means of access control panels.